PRIVACY POLICY

Effective Date: January 1, 2025 | Last Updated: October 28, 2025

Thank you for using our software products. This Privacy Policy explains how sarsoft.com ("Company," "We," "Sarsoft") collects, uses, discloses, and protects your information in connection with your use of our software products and subscription-based services.

  1. Information We Collect

    We collect information to provide better subscription services, support, and improve our software products. The types of information we collect include:

    1. Personal Data You Provide Directly

      This is information you provide when registering, subscribing, or using our services, such as:

      • Account Data: Full name, email address, phone number, encrypted password.
      • Billing & Payment Data: Credit/debit card information or other payment details (usually processed by third-party payment service providers), transaction history, and billing address.
      • Communication Data: Information you provide when contacting customer support, submitting forms, or participating in surveys.
    2. Data Collected Automatically

      This is information collected automatically when you use our software and services, such as:

      • Device Data: Information about the device you use, including hardware model, operating system, unique device identifiers.
      • Log Data: IP address, access time, date, browser type, pages viewed, and other diagnostic data.
      • Application Usage Data: Which features you use, how long you use them, and other usage patterns within our software.
  2. How We Use Your Information

    We use the information we collect for various purposes:

    • Providing Subscription Services: To operate, maintain, and provide the software and services you subscribe to, including account management and transaction processing.
    • Customer Support: To respond to your inquiries, resolve technical issues, and provide customer support.
    • Product Improvement: To analyze usage trends, understand how customers use our software, and develop new features and functionalities.
    • Marketing & Communications: To send service-related notifications (such as software updates or billing), and, with your consent, send promotional materials and offers.
    • Security: To detect, prevent, and address fraud, abuse, security incidents, and illegal activities.
    • Legal Compliance: To comply with applicable legal obligations, including tax and privacy regulations.
  3. Disclosure of Your Information

    We may share your information with third parties under certain circumstances, such as:

    • Third-Party Service Providers: We use third-party service providers to perform certain functions on our behalf, such as payment processing, data hosting, analytics, and support services. These parties will only have access to information necessary to perform their duties and are bound by confidentiality obligations.
    • Legal Obligations: We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of the Company, our customers, or others.
    • Business Transfers: In connection with a merger, acquisition, asset restructuring, or sale of part or all of our assets, your information may be part of the transferred assets.
    • With Your Consent: We may share your information for other purposes with your explicit consent.
  4. Data Security

    We are committed to protecting the security of your information. We implement reasonable technical, physical, and administrative security measures to protect Personal Data from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

  5. Data Retention

    We will retain your Personal Data for as long as your account is active or as needed to provide services to you, and thereafter as necessary to comply with our legal obligations (e.g., for tax and accounting purposes), resolve disputes, and enforce our agreements.

  6. Your Rights

    Depending on your location and applicable laws, you may have the following rights regarding your Personal Data:

    • Access: The right to request a copy of the Personal Data we hold about you.
    • Correction: The right to request us to correct inaccurate or incomplete Personal Data.
    • Deletion: The right to request us to delete your Personal Data (subject to our legal and contractual obligations).
    • Restriction of Processing: The right to request us to restrict the processing of your Personal Data.
    • Withdrawal of Consent: If processing is based on your consent, the right to withdraw such consent at any time.

    To exercise these rights, please contact us using the contact details in Section 8.

  7. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

  8. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
    Company Name: sarsoft.com
    Email Address: sales@sarsoft.com